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Customer information

Privacy Policy

Last updated August 31, 2026.

Information you provide

When you request support or repair service, Tech Device Repair may collect your name, contact information, device and repair details, service preferences, messages, and shipping information. Payment details are processed through the payment provider shown at checkout; TDR does not ask customers to send payment-card numbers through the repair intake form.

How information is used

We use submitted information to identify the customer and service request, communicate about support and repairs, prepare approved invoices, coordinate shipping or pickup, prevent duplicate records, maintain service history, and improve the customer experience.

Service providers

TDR uses service providers for customer support, ticketing, payments, shipping, website hosting, security, and analytics. Information is shared only as needed for those providers to perform the applicable service. A support ticket reference may be linked to TDR’s customer and repair records so the customer-facing portal can show the correct status without making the ticketing system the source of customer identity.

Analytics and site operation

The site may collect standard technical information such as page visits, device/browser details, approximate location, and error or security events. This information is used to operate, secure, and improve the site and repair flow.

Your choices

You may ask TDR to correct customer or repair information, or ask a question about how it is used, through the site’s support page. Some records may need to be retained for active service, payment, shipping, fraud prevention, warranty, or legal purposes.

Policy changes

If this policy changes materially, the updated version and date will be published on this page.

Repair service guide

Choose the right path before you ship.

Tech Device Repair provides component-level electronics repair through nationwide mail-in service, local drop-off partners, and limited On-the-Go service around Port Orange and Daytona. Use this guide to understand diagnosis, pricing, shipping, payment, warranty coverage, and customer support before starting an intake.

Start a repair → Ask TDR support

Start with the device model, the symptoms you can observe, and the service route you prefer. Useful details include whether the device powers on, whether video or charging fails intermittently, whether a connector is loose or physically damaged, and whether another shop has already worked on the board. Clear symptoms help TDR support route the request without guessing at a diagnosis.

The online intake creates a support record so the customer, the repair request, and later updates stay connected. It does not promise that a specific part is the cause. A console with no video may need an HDMI connector, filter, encoder, power rail, or board-level diagnosis. A laptop that will not charge may have a damaged port, cable problem, battery issue, or motherboard fault. The lab confirms the repair path after inspection.

Use the repair intake for a new device. Use TDR support when you already have a case, need help choosing a catalog service, or have a question about an existing repair.

Nationwide mail-in service is available throughout the United States. After opening an intake, package the device securely and follow the shipping instructions provided by TDR support. Remove loose accessories that are not required for diagnosis, protect protruding ports, use sufficient padding on every side, and choose a box that prevents movement. Customers pay shipping to and from the repair facility unless a written service term says otherwise.

TDR also works with independent drop-off partners. A drop-off location receives the device and helps move it into the repair process; it is not necessarily the laboratory that performs component-level board work. Check the location directory for the current address, directions, available services, and location-specific instructions before traveling.

On-the-Go repair is a local service around Port Orange and Daytona for eligible devices and repairs. Availability depends on the work, route, and schedule. Some faults require lab equipment and cannot be completed in the truck. TDR support will confirm whether mobile service, local drop-off, or mail-in service is appropriate for the reported problem.

TDR focuses on faults that often require soldering, connector replacement, trace repair, circuit testing, or board-level rework. Common services include PlayStation and Xbox HDMI port repair, Nintendo Switch charging-port work, laptop HDMI and charging-port replacement, damaged fan connectors, no-video diagnosis, and motherboard repair. Browse the service catalog for currently published repair options and prices.

A catalog service describes a known repair path, but the reported symptom remains the starting point. Physical damage, liquid exposure, previous repair attempts, missing pads, torn traces, damaged chips, and multiple simultaneous failures can change the work required. The device is inspected before the repair is represented as complete. When the reported fault does not match a published service, TDR may require diagnostic review before confirming a price.

The no-fix, no-repair-labor policy means repair labor is not charged when TDR cannot successfully repair the reported fault. Shipping, diagnostic items expressly approved in advance, parts already authorized, or other written non-repair charges may still apply. Review the service agreement for the terms governing a particular order.

Published catalog prices are starting points for the named service and device. An invoice can include the repair service, outbound shipping, applicable tax, and any separately approved work. TDR support should explain material changes before charging for a different repair path. Customers should rely on the current TDR invoice rather than an amount copied from an older message or an external ticketing system.

Online checkout uses PayPal for supported card and PayPal payments. A payment link is associated with one TDR invoice and should not be reused after that invoice is voided or superseded. TDR can also record an approved manual payment method, such as cash, against the invoice with an audit trail. The invoice status and payment ledger—not the support ticket—are the source of truth for whether TDR has been paid.

Do not send card numbers, account credentials, or other payment secrets through support chat, email, or intake notes. Use the secure checkout attached to the active invoice. If an amount or invoice number appears inconsistent, contact TDR before paying so support can verify the current order.

TDR customer support is connected through CCC, the system that helps the support agent recognize the customer and keep phone, SMS, email, web intake, and ticketing activity attached to the correct case. The support ticket is a communication tool; it is not the invoice, payment record, or repair record. TDR owns the catalog, order, invoice, payment, shipping, and repair facts for this business.

When you contact support about an existing repair, provide the current TDR invoice number or the support reference shown in your confirmation. Avoid opening multiple intakes for the same device and fault unless support asks you to do so. Duplicate requests make it harder to keep messages, shipping information, and repair decisions in one place.

A returning customer can have more than one case over time. A later laptop repair should not overwrite an earlier PlayStation repair, and an external ticket number should not become the customer identity. This structure lets TDR support understand the relationship without mixing separate devices or jobs.

After a successful repair, TDR records completion and coordinates the return method. Mail-in devices are normally shipped back using the address associated with the order. Local devices may be returned through the applicable pickup or drop-off process. Confirm address changes with support before return shipping begins.

Successful repairs include a 90-day warranty on parts and the repaired issue plus a 2-year guarantee on labor and workmanship, subject to the service agreement. Coverage does not turn every later device problem into the same repair. New impact damage, liquid exposure, unrelated faults, tampering, and damage outside the completed work may require a separate case and diagnosis. Contact support promptly if the repaired symptom returns.

Keep the invoice number and describe what changed after the repair. TDR can compare the current symptom with the completed work and determine the next step. Do not send the device without a current support instruction, because the correct route and shipping details may differ from the original order.