Microsoft Surface Pro Repair Service

The Microsoft Surface Pro is a sleek, innovative gadget—but when it breaks, few are willing to tackle its notoriously challenging repair. Its delicate assembly and myriad tiny parts with a notoriously poor repair-ability design have discouraged many. At TDR, however, we have mastered the art of Surface Pro repair.

Surface Glass Repair w/ Digitizer

One of the most common issues is a dead or cracked screen. Our affordable screen and digitizer replacements bring your Surface Pro back to life quickly.

No Power While Charger is Plugged In

Even when the charger is connected and its light is on, your Surface Pro might not power on. This issue often signals internal component failure.

Troubleshooting:

1. Press and hold the power button + volume up for 15 seconds, then quickly tap the power button.
2. Alternatively, remove the charger, press and hold the power button for 30 seconds, wait 10 seconds, and press the power button once.
3. If these steps fail, a motherboard repair or replacement of components (such as burnt capacitors, MOSFETs, or diodes) may be necessary.

No Power When Charger is Removed

In some cases, the device works well when plugged in but shuts off immediately once the charger is removed.

Troubleshooting:

1. Check the battery health in Windows.
2. If the battery is healthy, the issue may lie with the motherboard.
3. If the battery is failing, a battery replacement is required.

Table of Contents

• Charger Port Replacement
• Surface Pro Stuck on the Windows Logo
• Models: Surface Pro 6, Surface Pro 5, Surface Pro 4

We also offer screen repair, headphone repair, and much more for Microsoft Surface devices. For further details, please visit our Microsoft Surface Repair Blog.

In-Depth Diagnostics

When a Surface Pro reaches our lab, we perform a full diagnostic. For example, one unit showed a voltage leak on the 0V line. Using a multimeter, we discovered a leak and subsequently replaced the power IC chip along with several capacitors—restoring proper voltage and full functionality.

Surface Pro 5 No Charge Light

Another common issue is the Surface Pro 5 not charging, even though the battery icon appears when attempting to power it on. This indicates a no-charge issue rather than a complete power failure. The repair process involves removing the screen, diagnosing a short on the 12V rail, and replacing defective diodes, bridges, and capacitors.

Surface Pro 3: A Tough Case

One challenging case involved a Surface Pro 3 sent in for screen repair and battery replacement. The initial screen replacement failed due to a bent shell, requiring a complete new shell and motherboard rework. Even after installing a new battery, further diagnostics revealed that firmware and software upgrades were necessary. Once updated and reassembled with APU cleaning and re‑thermal pasting, the device performed better than ever.

Surface Pro 3 Battery Replacement

Surface Pro 3 batteries can die, bulge, and lose charge rapidly. Our careful battery replacement process involves removing the screen, safely extracting the old battery, and reassembling the device to ensure optimal performance.

At TDR, we tackle some of the most complex Microsoft Surface repair challenges—from Surface Pro 6 to Pro 3. Our expertise and attention to detail ensure that your device is restored to peak condition. For more information or to get started, please click the "Start A Repair" button above.